Privacy Policy

Delete Your Account

Account and data deletion for the 5 Clues Mystery mobile app.

This page explains how to request deletion of your 5 Clues Mystery account and the personal data associated with it. 5 Clues Mystery is developed by J. Ribeiro.

How to request deletion

  1. Open the app → Settings → Delete account to permanently remove your account and associated data immediately.
  2. Or send an email to jribeiro73@gmail.com with the subject line "Delete my 5 Clues Mystery account".
  3. Include the email address you used to create your account so we can locate and verify it.
  4. We will verify the request and delete your account within 30 days, then confirm by email once it is complete.

If you played anonymously and never created an email account, your data is tied only to an anonymous device identifier. Uninstalling the app and clearing its data removes local access; email us if you would like the associated server-side records removed as well.

What data is deleted

When we delete your account, we permanently remove:

  • Account information (user identifier, email, display name, country, timezone, language)
  • Gameplay data (puzzle attempts, scores, solve times, hints used, streaks, archive unlocks)
  • Leaderboard standings and friend connections
  • Push notification tokens and analytics identifiers

What data may be retained

We may retain a limited record of purchase and transaction history where required for legal, tax, accounting, or fraud-prevention purposes. Purchases are processed by the App Store, Google Play Billing, and RevenueCat; subscription cancellations are managed through your store account. Any retained records are kept only as long as required by law and are not used for any other purpose.

Questions

For any questions about account or data deletion, contact us at jribeiro73@gmail.com.